Privacy Policy
At Craft Core Electricals, we value your privacy. This Privacy Policy explains how we collect, use, protect and manage your personal information whenever you visit our website or engage our electrical services.
Effective Date: July 18, 2026
Craft Core Electricals is committed to protecting the privacy and confidentiality of every customer, visitor and website user. This Privacy Policy explains what information we collect, why we collect it, how it is used and the measures we take to safeguard it.
1. Introduction
This Privacy Policy applies to all visitors of the Craft Core Electricals website and to customers who request our electrical services. By using our website or contacting our business, you acknowledge the practices described within this policy.
2. Information We Collect
We may collect personal information including your name, telephone number, email address, project location, service enquiries and any additional information voluntarily provided when contacting us through forms, email, telephone or WhatsApp.
3. How Information Is Collected
Information may be collected when you complete contact forms, request quotations, communicate with us by phone or email, interact through social media platforms or browse our website.
4. How We Use Your Information
We use the information collected to respond to enquiries, prepare quotations, schedule appointments, improve our services, provide customer support, communicate project updates and fulfil legal or contractual obligations.
5. Consent
By voluntarily providing your personal information, you consent to Craft Core Electricals using that information for the purposes described within this Privacy Policy.
6. Cookies
Our website may use cookies to improve website performance, remember visitor preferences and provide a better browsing experience. You may disable cookies through your browser settings if you choose.
7. Website Analytics
We may use website analytics tools to understand how visitors interact with our website. This information helps us improve website performance, content and user experience without personally identifying visitors.
8. Third-Party Services
We may use trusted third-party providers for website hosting, email communication, analytics or payment processing. These providers are expected to maintain appropriate security and confidentiality standards.
9. Data Security
We implement reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration or destruction.
10. Data Retention
Personal information is retained only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain accurate business records.
11. Your Privacy Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, request deletion where applicable and object to certain processing activities where permitted by law.
12. Marketing Communications
We may occasionally contact you regarding quotations, appointments, completed projects or service updates. We will not send unsolicited marketing communications, and you may request to stop receiving promotional messages at any time.
13. Children's Privacy
Our website and services are not intended for children under the age of thirteen. We do not knowingly collect personal information from minors. If such information is identified, reasonable steps will be taken to remove it promptly.
14. International Data Transfers
Where third-party service providers operate outside Kenya, your information may be processed in other jurisdictions. Appropriate safeguards are expected to be maintained to protect your personal information.
15. External Website Links
Our website may contain links to third-party websites including social media platforms and partner services. We are not responsible for the privacy practices, security measures or content of external websites.
16. Changes to This Privacy Policy
Craft Core Electricals reserves the right to revise this Privacy Policy whenever necessary. Any updates become effective immediately upon publication on this website. Continued use of our website constitutes acceptance of the revised policy.
17. Legal Compliance
We may disclose information where required by applicable law, court order, regulatory authority or where disclosure is necessary to protect our legal rights, customers, employees or business interests.
18. Contacting Us
If you have questions regarding this Privacy Policy, your personal information or how we manage customer data, please contact us using the details below.
- Company: Craft Core Electricals
- Phone: +254 748 918 649
- Email: craftcorelectrical@gmail.com
- Service Areas: Nairobi, Kiambu, Ruiru, Machakos and surrounding regions.
19. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of Kenya. Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the competent Kenyan courts.
20. Acceptance of This Policy
By continuing to use the Craft Core Electricals website or engaging our electrical services, you acknowledge that you have read, understood and agreed to the practices outlined in this Privacy Policy.
Your Privacy Matters
Craft Core Electricals is committed to maintaining the confidentiality, integrity and security of your personal information. We appreciate the trust you place in us and continuously strive to handle your information responsibly while providing professional electrical services throughout Nairobi, Kiambu, Ruiru, Machakos and surrounding regions.